Welcome to the Agilon Support Center!
Agilon is committed to providing superior customer service. We understand that your ability to reach your goals is supported by our software, and we want to be apart of your success!

Contact us
As part of your maintenance agreement, we offer several different options for getting in touch with our Support Center. We have a toll free number, product specific email addresses and an interactive Issue Tracker website. Our Support Team is dedicated to achieve the highest level of customer satisfaction and service. At any time, you are able to see the status of an issue, any comments from you or our team, and the resolution status. If you have any questions at all, please contact us at the toll free number below and listen to the options presented for direct software support.

Toll free support line: 1-800-480-9015
ONE Support e-mail address: helpdesk@myagilon.com
Ascend Support e-mail address: ascend@myagilon.com
Issue Tracker website: Agilon, LLC Support Website

On-line support
If you are unfamiliar with the online Issue Tracker system, call a Support Analyst right away for a 20 minute tutorial or go directly to the website and click the Register now! button to get activated!

Using the Issue Tracker website allows your organization to:

• Post issues in real-time. Support Analysts are immediately notified, the issue is assigned, and the issue reporter receives confirmation of submission.
• View details of any issue reported for your organization.
• Generate reports on current, closed and resolved issues, and track status of outstanding issues.
• View and download Guides and Manuals. This area of the website provides a plethora of product specific information.
• Peruse the ever-growing FAQ area.
• Interact with peers and learn new tips and tricks from Agilon staff via the ‘Talk with other Users’ Forum area!